Remember last Saturday when I went to Glorietta? (What’s On: Glorietta) I actually passed by this multi-media gadgetry stall named CDR-King along Pasay Road wing to check if they have the ink cartridge variety for my printer.
So I approached this lady who didn’t even made an effort to smile and greet her customer who bravely stormed Glorietta in chance of buying some items minus the tragedy. I asked politely and she looked at me blankly, pretending not hearing anything. She poked her co-salesgirl who turned her back and stupidly said, “ewan ko, anong ink ba?”. I slowly explained the details of my requirement in the ambition of them realizing what I need.
And to cut the story short, they didn’t give me a valid response, they just looked at each other and with their other co-stupid girls (there were 4 of them there, and I’m the only customer, and its around 10:30am) clackering about nonsense stuff. Zero customer service!
Then days after, just this afternoon, I passed by again this time asking for their headphones. If you’re familiar with their store they have two counters (one facing the Pasay Road door and one facing the Activity Center) and two display shelves (one facing Glorietta 1 and another facing Glorietta 2). This is how the sales talk went:
PinoyJetSetter(PJS): Miss pabili naman ng headphones.
StupidSalesLady(SSL): Dito sa kabila yon (pointing to the taller shelf at her right)
So I went to ‘the’ side of the stall and looked at the items, but since they all had ‘reader-unfriendly’ codes I just quoted the price of my choice item…
PJS: Yung P100.00 na headphones (yes, I am techie-cheap)
SSL: (still inside her stall) Alin yung may mic o wala?
PJS: Hindi ko alam eh, yung P100.00 worth dito (pointing downwards, to a direction where she can’t see since she’s still inside the stall)
SSL: (feeling somewhat irritated) Aling yung may mic o wala?
PJS: Hindi ko alam! Pumunta ka dito nang makita mo!
So she went out of their stupid stall and looked at the gadget that I’m pointing at. She opened the glassdoor and got me a stock.
PJS: So ano to? May mic o wala?
SSL: Yan walang mic yan.
I went to the opposite side of the stall to check on other items. She went in to attend to her co-SSL’s stupid activities.
PJS: Eh eto? (Pointing at the flash disks) Ano to? Alin dito ang pwede nang MP3?
SSL: Yung mga nasa kanan,
PJS: Kanan mo? Kanan ko? Kaninong kanan, ituro mo!
So she went out again and pointed to me the items she was reffering to.
PJS: Okay. Di ko kukunin. Babayaran ko na yung headphones.
She prepared the receipt, and I continued my dramalogue…
PJS: Asan ang boss nyo? Alam nya ba na ganyan kayo umasikaso ng customer?
She didn’t answer. She didn’t even looked at me. Or apologized. After some time, she handed me the order slip and asked me to write my name and countersign it.
PJS: So ganun na lang? Parang wala akong halagang customer? O sige, itong pinirmahan ko ngayon di ko na kukunin, di ko babayaran, bayaran mo, o kaya pabayaran mo sa boss mo. Umayos kayo dyan mga *&^%$ kayo!
She was trying to stop me, “sir, sir…” Ay ganun? Pag nagalit na ang client tsaka mo gagalangin?
I just hate poor customer service. I think its because I also work in a hospitality industry and the setting is very particular with impeccable customer service. I find people who communicate with us too unreasonable at times, but I don’t think its a ticket for people who serve to service someone less, especially if they just want to.
I’d defininitely not go back there, or to any CDR-King store. In as much as I would like to get items for half the price, I guess I’m just not ready yet to take customer service at half the effort.
Pinoy Jet Setter 